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Frequently Asked Questions (FAQs)

Why Should I Use a Travel Agent to Book a Vacation?

You should use a travel agent to book a vacation because travel agents possess the expertise in travel issues. They can provide the best services according to the ongoing trend and offer the best deals. Contact: +880 9678 742 742, or +880 1613 33 66 62 (WhatsApp) for your itinerary.

Does It Cost Money to Get a Quote?

No, it doesn’t cost money to get a quote until you purchase a service or product.

Where Can I Find My Itinerary Once My Trip Is Booked?

You can find the itinerary of the trip you booked on the company website or any promotional content provided by the company. If you don’t, contact the officer assigned to your specific services.

Do I Need Travel Insurance?

Yes, you need travel insurance for traveling to foreign countries. Because of the Covid-19 pandemic situation, it is now mandatory. Furthermore, it gives you a few facilities that help you recover from losses.

How Do I Cancel a Trip?

You can cancel a trip following the cancelation policy of the company you booked the trip from. But, it may cost you some service charges.

How Do I Know I Can Trust This Travel Vendor?

You can trust a travel vendor by looking into the service reviews on digital platforms, the efficiency of the officer assigned to your service department, and so on.

How Many Pieces of Luggage I’m Permitted?

Generally, Economy Class passengers are allowed to carry two bags with the highest 20 Kgs of weight for free, but they can carry more with extra charges. The charges are applied according to the individual airline’s baggage policy.

Can I Bring Extra Luggage?

Generally, Economy Class passengers are allowed to carry two bags with the highest 20 Kgs of weight for free, but they can carry more with extra charges. The charges are applied according to the individual airline’s baggage policy.

How Can I Pay for My Trip?

You can pay for your trip in many ways: in cash, or by online payments like bank transfer, debit or credit card, mobile payment, and many more!

How Much Is the Penalty Fee?

The penalty fee varies from service to service and according to the company’s policy.

When Can I Cancel My Reservations?

Yes, you can cancel your reservations by following the cancelation policy of the company you to the service from, but it will cost you cancelation charges. Please note sometimes the cancelation is not possible.

Is My Ticket Refundable?

Yes, it is if you buy a refundable ticket, but you have to pay the refund charges. Please note that nonrefundable tickets cannot be refunded, so be aware of that when you book a ticket.

Can I Purchase Insurance for My Trip?

Yes, you can purchase insurance for your trip. It is now recommended even mandatory. It will give you some facilities that will help you recover some losses.

What Is a Frequent Flyer Number?

A frequent flyer number is a number that identifies a passenger who travels on a specific airline on regular basis. A traveler can have multiple frequent flyer numbers if he travels on multiple airlines frequently.

What Type of Information Do I Need to Open a Frequent Flyer Account?

The information you need to open a frequent flyer account is your email address, phone number, and passport number.

How May I Obtain a Frequent Flyer Number?

You can obtain a frequent flyer number by signing up to the airline’s website. You can have multiple frequent flyer numbers on multiple airlines’ websites.

How Can I Earn a Free Airline Ticket?

You can earn a free air ticket by the redemption of your milage earned from frequent flies on a specific airline.

Could Senior Citizens Obtain Discounts?

Airfare discounts are not common for senior citizens, some airlines still offer them. Generally, the airlines that give the facility offer 10 percent off of the full ticket price for citizens ranging from 50-65 years of age.

Could I Change the Dates or Destination of My Ticket?

You can only change the dates of your book air ticket, but cannot change the destination. Still changing dates apply extra charges according to the reschedule policy of the air flight company.

Can a Minor Fly Unaccompanied?

No, minors must fly with an adult.

On International Flights Do I Need to Pay Departure Tax?

Generally, you need to pay Departure Tax for your international flights. Still, there may be airports that exempt the tax.

Can I Travel with a One-way Ticket to Any Country?

Yes, you can travel with a one-way ticket to any country if you already have a valid visa. If you apply for a tourist visa in a country, a roundtrip ticket may be mandatory.

What Types of Documents Are Required to Travel?

The documents that may be required to travel are a valid visa, a valid passport, an air ticket, proof of travel insurance, proof of Covid vaccination, a negative PCR certificate, the document of your accommodation in the country, your ID and visiting card, and other related papers.

When Should I Make My Booking?

You should not book air tickets on holidays and occasions if not necessary. Avoid these times and book 20 to 30 days prior to your flight date. It will save a lot.

Is It Safe to Travel off the Resort?

Yes, it is safe to travel off resorts.

Should I Worry about Eating off the Resort?

No, you don’t need to worry about eating off the resort. Rather, the food at the resort is healthy and delicious.

Why Use a Travel Agent or Agency?

You should use a travel agent to book a vacation because travel agents possess the expertise in travel issues. They can provide the best services according to the ongoing trend and offer the best deals. Contact: +880 9678 742 742, or +880 1613 33 66 62 (WhatsApp) for your itinerary.

How Much Does Your Service Cost?

The service charges are not the same for all travel services. The service costs depend on the service you take. Know more about our service charges on www.buyairticket.com .

Can Someone Else Take My Place on the Trip?

No, there is no way to replace your place with someone else. You even cannot do this because the booking you made has been done with your information, that is why nobody else or even you cannot do that.

What Are the Current Airline Baggage Fees?

Generally, airlines facilitate two bags with the highest 30 kg weight for free. More than that requires extra charges.

Do I Really Have to Worry about Drinking Water on My Trip?

No, you don’t need to worry about drinking water on your trip. All airline companies provide pure drinking water. You can drink if you don’t have any personal problems.

What Time Should I Be at the Airport?

The airlines recommend you arrive at the airport at least 60 minutes prior to your flight time. It's 90 minutes If you're checking luggage. For international flights, the recommended time is two hours.

What Are the Approved Covid Vaccines?

The approved Covid vaccines are:

  • Moderna vaccine
  • Oxford AstraZeneca vaccine
  • Pfizer BioNTech vaccine
  • Janssen and Janssen vaccine
  • Mercantile Bank Ltd.

Which Payments Gateways Do You Take?

We accept all the payment gateways available in Bangladesh. Check out our payment details.

How Do I Pay Bills Online?

We accept all the payment gateways available in Bangladesh. You can pay with some easy steps with the payment gateways we accept. Check out our payment details.

How Do I Find the Lowest Vacation Price?

You can find the lowest vacation price by getting in touch with us. We offer the lowest vacation price from time to time. Follow us on Facebook ,Instagram, LinkedIn ,Youtube .

Should I Purchase Travel Insurance?

Yes, you should. It saves a lot! It is now mandatory for international travel. You can recover the losses if anything unexpected happens.

How Early Should I Arrive at the Airport?

The airlines recommend you arrive at the airport at least 60 minutes prior to your flight time. It's 90 minutes If you're checking luggage. For international flights, the recommended time is two hours.

Do I Need a Covid Vaccination Certificate Before Departure?

Yes, you need to show the Covid vaccination certificate before departure. Also, you have to show a PCR negative certificate.

How Much Time Does It Take to Test Covid-19?

It takes 24 hours to test Covid-19.

Can I Travel If I'm Covid Positive?

No, you can’t travel if you are Covid positive.

Do I Need Isolation If I Am Vaccinated?

You don’t need isolation if your PCR test is negative and you are vaccinated.

How Many Doses of Vaccines Are Required to Travel?

Full vaccination is needed to travel. Most vaccines require 2 doses to complete full vaccination. A few require only 1 dose to complete full vaccination; Sputnik V is one of them.

I'm Fully Vaccinated. Do I Need Covid Testing?

Yes, you need it even if you are fully vaccinated. Full vaccination doesn’t ensure 100% protection against coronavirus.

I'm Fully Vaccinated. Do I Need Isolation?

You don’t need isolation if your PCR test is negative and you are vaccinated.

What Extra Steps Do I Need to Take Prior to Traveling, and How Much Will It Cost?

Please be advised to purchase travel insurance prior to the tour that covers unexpected events, such as accidents and illness (i.e. covid-19 disease). Get fully vaccinated and a Covid negative certificate.

What Does ’Fully Vaccinated’ Mean?

Ful vaccination means taking all the doses required for the completion of the vaccination. Most vaccines require 2 doses to complete full vaccination. A few require only 1 dose to complete full vaccination; Sputnik V is one of them.

What Happens If I Test Positive on My Pre-travel PCR Test?

We recommend you purchase travel insurance to cover such situations. If you test positive on your pre-travel PCR test, you should self-isolate and delay the travel until you recover from covid-19. You can contact the local health department and health care provider.

What If I Forget My Vaccine Certificate or Test Result or Lose It Before Checking in for My Trip?

You must be fully vaccinated and be able to show proof of vaccination. The final dose must be taken at least 15 days prior to your travel. You cannot check in the airport until your vaccination status has been verified. You can take a picture of your vaccination certificate on your smartphone as a backup.

What Covid-19 Travel Regulations Do I Need to Be Aware of Before Travelling?

Get updated by checking the latest covid-19 travel regulations, quarantine policies, and border statuses for your traveling destinations by visiting the country’s official websites.

Will I Be Able to Get on the Internet While Travelling?

There are complimentary wi-fi is available in many guest rooms and public areas of most hotels. Contact your travel director to access wifi when you check in to the hotel.

Why Should I Provide You with My Personal Info?

To process your desired service we need some personal information without that we cannot provide the service. That is why we need your information, but we can assure you that we maintain strict confidentiality of clients’ personal information.

I Am Attending the Trip with My Friends. Can We Be on the Same Bus?

On special request, we strictly try to avail the same bus for you.

Do We Get a Confirmation after the Payment?

You can see the transaction history on your account. We also send confirmation emails when transactions are visible.

Is It Possible to Pay for Other People in the Same Bank Account?

Yes, it is. There is no problem paying others’ bills with a single account.

I Did Not Get a Confirmation Email Even Though I Did the Payment?

The payment you make takes some time to confirm. Please wait for that time. As soon as we get payment, we send confirmation emails to clients. If you don’t get the email, please check the spam in your email. Yet, if you think is not done, please contact us immediately at +880 9678 742 742, or +880 1613 33 66 62 (WhatsApp).

Can I Sell My Ticket to Someone Else?

No, you can’t sell your ticket to someone else, rather you can refund it. However, it will cost you the refund charges.

I Am Not Attending a booked Trip. How Can I Get a Refund and Cancel My Participation?

Booked trips are not refundable, but they can be rescheduled if you want. The reschedule charges may apply for that.

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What Is the Baggage Allowance?

Only two bags are permitted for free. you can add more with some extra charges.
1 pc hand baggage (max. 40cm*30cm*10cm, max 5kg).
1 pc check-in baggage (max. 55cm*40cm*20cm, max 15kg) which is not accessible at all times of the journey.
It is recommended to carry minimal luggage on your flight for ease and comfort.

Where Do I Find out the Departure and Arrival Hours and the Places of the Trips?

You can see the departure and arrival time along with visiting places on the company website or on any other promotional materials of the company you took your service from.

Can I Make a Booking over the Phone?

Yes, you can, but you have to pay the prices online. After confirmation of the payment, your booking will be confirmed.

How Do I Make a Booking for Group Travel?

You can contact us at +880 9678 742 742, or +880 1613 33 66 62 (WhatsApp) for your group travel.

How Do I Know That My Booking Is Confirmed?

You will get a confirmation email from us. As soon as we get payment, we send confirmation emails to clients.

How Can I Get the Cheapest Air Ticket?

You can find the cheapest air ticket by visiting our website also by getting in touch with us. We offer the lowest vacation price from time to time. Follow us on Facebook, Instagram , LinkedIn , Youtube.

Can I Book by Calling Your Call Centre?

Yes, you can. Call us at +880 9678 742 742, or +880 1613 33 66 62 (WhatsApp) for your booking.

Why Am I Being Redirected to Another Website?

You Would Be Redirected to the Airline Website for Booking Your Flight Directly on Them. This Is How We Ensure You Get the Cheapest “web Fares” That Airlines Promote.

Are Taxes and Booking Fees Included in the Prices That You Show?

Yes, all the fees are included in the fare you see on our website.

How Do I Cancel or Change My Flight Reservation?

To reschedule or refund your ticket, you have to make a request in writing. We process your request with the charges that apply to your service.

There Are a Lot of Search Results. How Do I Find the Best One for Me?

You can find the best online travel agency on the search result by following the steps.

  • Avoid advertisement on the search result.
  • Pick the top 3 websites that are ranking without advertisement.
  • Visit the review pages for your specific service of the companies.
Thus you can decide which one provides the best travel services.

Are International Credit Cards Accepted?

Yes, international credit cards are accepted in both native and foreign countries. As an online travel agency, we accept international credit cards for the payments of our services.

What If My Hotel Voucher Is Lost or Stolen?

In such a case, you have to inform the resort officials. They will manage a voucher if not call us. We will reissue a voucher if your booking is not utilized.

Do I Have to Pay Any Charges If I Cancel My Hotel or Package Booking?

There is no chance to cancel your booking, but you can reschedule your booking at your convenience. This may cost you a little charge.