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 Cancellation, Refund, and Reissue Policy

Travel Agency in Dhaka

Refund Policy

At Buy Air Ticket Ltd., we strive to provide exceptional service to our valued customers. We understand that sometimes travel plans may change, and we have developed a comprehensive refund policy to accommodate various situations. Please read this policy carefully to understand your rights and responsibilities regarding flight booking refunds.

Cancellation and Refund Eligibility:

1.1. Refunds are subject to the terms and conditions of the purchased ticket, including fare rules, airline policies, and any additional restrictions or penalties imposed by the airlines.

1.2. Refund eligibility varies depending on the fare type selected during booking. Certain fares, such as non-refundable or promotional fares, may have specific refund restrictions or may be non-refundable.

1.3. To initiate a refund request, customers must contact our customer support team directly, providing the necessary booking details and reasons for cancellation.

Refund Process:

2.1. Refund requests must be made within the specified timeframe indicated in the fare rules or airline policies.

2.2. All refund requests are subject to verification and approval by the airlines or relevant service providers.

2.3. Refunds will be processed based on the original form of payment used during the booking process unless otherwise specified by the airline or service provider.

2.4. Refund processing times may vary depending on the airline or service provider. We will make every effort to expedite the refund process and keep customers informed of any delays.

Refund Charges:

3.1. Buy Air Ticket Ltd. reserves the right to charge a refund processing fee for handling refund requests, in accordance with the fare rules or airline policies.

3.2. In addition to our processing fee, customers may be responsible for any applicable airline fees or service provider penalties, cancellation fees, or fare differences.

3.3. The convenience fee or online payment gateway charge (2.5% of the ticket price) is not refunded, hence deducted from the total value of the ticket.

3.4. Non-refundable tickets are not eligible for any refund, and customers will be responsible for the full cost of the ticket.

Partial Refunds and Cancellations:

4.1. In the case of partially used tickets, refunds will be calculated based on the fare rules and the unused portion of the ticket.

4.2. Refunds for partially used tickets may result in penalties or fare differences imposed by the airlines or service providers.

Force Majeure Events:

5.1. In situations beyond our control, such as natural disasters, political unrest, or airline strikes, refund eligibility will be subject to the policies and guidelines set forth by the airlines or relevant service providers.

5.2. Buy Air Ticket Ltd. will make every effort to assist customers in obtaining refunds or alternate travel arrangements during force majeure events. Still, we cannot guarantee outcomes beyond the control of the company.

Changes and Amendments:

6.1. Buy Air Ticket Ltd. reserves the right to modify or update this refund policy at any time without prior notice.

6.2. It is the responsibility of customers to review the refund policy before making flight bookings.

Please note that this refund policy is a general guideline and may vary based on specific airline policies, fare rules, and other factors beyond our control. We recommend contacting our customer support team or reviewing the terms and conditions associated with your ticket for detailed refund information.

If you have any further questions or require assistance with a refund request, please do not hesitate to contact our customer support team.

Reissue Policy

For the convenience of our valued customers we have established the following reissue policy for air tickets purchased through our company, Buy Air Ticket Ltd.:

Reissue  Eligibility:

1.1 Reissue requests are only applicable to tickets issued by Buy Air Ticket Ltd.

1.2 Reissue requests must be made prior to the original departure date mentioned on the ticket though there are some exceptions. Buy Air Ticket Ltd. makes every effort to execute the reissue request, but does not guarantee if the request is made after the flight departure.

1.3 Reissue requests are subject to the fare rules and conditions set by the airline(s) in accordance with the original ticket.

Reissue Charges:

2.1 A reissue fee will be applicable for all tickets that require changes unless stated otherwise by the airline(s).

2.2 The reissue fee amount will be communicated to the customer upon requesting the change.

2.3 Any additional charges imposed by the airline(s) for fare difference, taxes, or other fees will be borne by the customer.

Reissue Process:

3.1 To initiate a reissue request, customers must contact Buy Air Ticket Ltd.'s customer service team through the designated channels (e.g., phone, email, website).

3.2 Customers must provide their booking reference number, along with any relevant information or documentation required for the reissue.

3.3 Our customer service team will assess the reissue request and provide the customer with the available options, including any associated costs and conditions.

Reissue Options:

4.1 Reissue requests may include changes to the flight dates, destinations, passenger details, or any other modifications permitted by the airline(s) and fare rules.

4.2 Reissue options will be subject to availability and the fare rules of the original ticket.

4.3 If the requested changes are not available, customers will be informed of alternative options or applicable Refund policy (please refer to the Refund Policy above).

Communication and Notification:

5.1 Buy Air Ticket Ltd. will communicate any changes, updates, or notifications related to the reissue request to the customer in a timely manner.

5.2 Customers are responsible for providing accurate and up-to-date contact information to ensure effective communication.

Changes and Amendments:

6.1. Buy Air Ticket Ltd. reserves the right to modify or update this reissue policy at any time without prior notice.

6.2. It is the responsibility of customers to review the reissue policy before making a request.

Please note that this reissue policy is subject to change and may vary depending on the specific airline(s) and their respective fare rules. It is advisable to review the terms and conditions mentioned on the ticket and consult our customer service team for detailed information regarding your reissue request.

We appreciate your understanding and cooperation. If you have any further questions or require assistance, please feel free to reach out to our customer service team.